Wee take great pride in our products, our rigorous quality standards, and the bespoke customer experience that reflects the exclusivity and elegance of our Mind Games brand. If you feel that we did not meet these standards or otherwise have an issue with a Mind Games product purchased from us or our authorized sellers within the United States, we invite you to contact our customer service team. You can email the team at customer.experience@mindgamesfragrances.com; call at 1-347-806-3969, M-F 9am-6pm EST; or use this form. If you have any questions regarding whether a seller is an authorized seller of our products, please do not hesitate to connect. Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, this benefit is not available for products purchased from unauthorized sellers and is limited to the original, end-user purchaser in the United States.
When reaching out to us, kindly provide the following details to help us assist you efficiently: your name and preferred method of contact; a brief description of your concern, the product in question, the date and place of purchase, and proof of purchase. In certain cases, we may request that the item be returned to us, in which event we will provide a prepaid shipping label for your convenience. We kindly ask that any inquiries under this commitment be made within 60 days of the purchase date. If you’re looking to return a product that you purchased directly from our website, please see if our Return Policy will address the inquiry.
Please note that we reserve the right to verify all information, request valid proof of purchase, and, at our discretion, decline requests in cases of suspected fraud or where we determine that our commitment has been misused. Additionally, we retain the right to amend or discontinue our exceptional experiences commitment at any time, without prior notice.
Effective: July 9, 2025